Contact
Talk to a person, not a ticket queue.
We are a small team and we answer our own email. If something has gone wrong with an order, say so plainly and include your order number — it is the fastest route to a fix.
- support@mishbio.us
- Ships to
- United States
- Returns
- 7 days, unopened
Send us a message
We are a small team and we answer our own email. If something has gone wrong with an order, say so plainly and include your order number — it is the fastest route to a fix.
support@mishbio.us — the best way to reach us for orders, returns, product questions and anything else.
Who you are contacting
Mish Bioscience Pty Ltd
ABN 55 672 734 637
Australia
We sell online only and do not have a shop or collection point, so please do not send returns to this address without emailing first — we will give you the correct return address.
Response times
We are a small team in Australia and our customers are in the United States, so there is usually a time-zone gap between your message and our reply. We read every email and answer them in the order they arrive.
Where we are
Mish Bioscience Pty Ltd is registered in Australia under ABN 55 672 734 637. We trade online only — there is no shop and no collection point, so all contact goes through email.
Returns are arranged by email first: write to support@mishbio.us and we will send you the correct return address. Please do not post anything back before you have that, or we cannot track it against your order.
Before you email
Our Help & FAQ answers the most common questions about delivery, returns, ingredients and using the products. Shipping & Delivery and the Refund & Returns Policy cover the specifics.
Press and partnerships
Email support@mishbio.us with “Press” or “Partnership” in the subject line.
A note on medical questions
We can tell you what is in a product and how to use it. We cannot give medical advice, and we will not tell you whether a product will treat a condition — for that, please speak to a qualified healthcare professional.