Talk to a person, not a ticket queue.

We are a small team and we answer our own email. If something has gone wrong with an order, say so plainly and include your order number — it is the fastest route to a fix.

Email

support@mishbio.us — the best way to reach us for orders, returns, product questions and anything else.

Phone

+61 405 462 642 (Australia). We are in Adelaide, so for US customers email is usually faster; leave a message and we will call or email you back.

Who you are contacting

Mish Bioscience Pty Ltd
ABN 55 672 734 637
Rosewater, South Australia 5013, Australia
Phone: +61 405 462 642
Email: support@mishbio.us

We sell online only and do not have a shop or collection point, so please do not send returns to this address without emailing first — we will give you the correct return address.

Response times

We are a small team in Australia and our customers are in the United States, so there is usually a time-zone gap between your message and our reply. We read every email and answer them in the order they arrive.

Where we are

Mish Bioscience Pty Ltd is registered in Australia under ABN 55 672 734 637. We trade online only — there is no shop and no collection point, so please contact us by email or phone. We sell and ship to the United States only.

Returns are arranged by email first: write to support@mishbio.us and we will send you the correct return address. Please do not post anything back before you have that, or we cannot track it against your order.

Before you email

Shipping & Delivery and the Refund & Returns Policy cover the specifics.

Press and partnerships

Email support@mishbio.us with “Press” or “Partnership” in the subject line.

A note on medical questions

We can tell you what is in a product and how to use it. We cannot give medical advice, and we will not tell you whether a product will treat a condition — for that, please speak to a qualified healthcare professional.