Refund & Returns Policy
Last updated 15 August 2026. Mish Bioscience Pty Ltd is a company registered in Australia selling online into the United States.
The short version
Unopened products can be returned. Opened products cannot — except where something is wrong with them. That exception is not a courtesy; it is your legal right and we are not allowed to remove it.
Why opened products cannot be returned
Skincare and supplements are applied to the body or ingested. Once the seal is broken we cannot verify how a product has been stored or handled, and we will not resell it to somebody else. This is a hygiene and safety rule, and it is the same reason pharmacies apply it.
Unopened returns
If a product is unopened, unused and in its original sealed packaging, you may return it within 7 days of receipt for a refund of the purchase price. Contact us inside those 7 days even if the parcel cannot go back immediately — it is the date you tell us that counts, not the date it reaches us.
Email support@mishbio.us with your order number before sending anything back, so we can give you the return address and log the return against your order.
Unless the item was faulty, damaged or sent in error, you pay the return postage. We recommend a tracked service — until it reaches us, the parcel is your responsibility.
Faulty, damaged or wrong items — opened or not
If a product arrives damaged, is faulty, or is not what you ordered, contact us and we will replace it or refund it in full, including any postage you paid. This applies whether or not the pack has been opened, and nothing above limits it.
Tell us within a reasonable time of noticing the problem, and send a photograph if you can — it usually means we can resolve it without you posting anything back. Email support@mishbio.us.
Reactions and sensitivities
If a product causes a reaction, stop using it and contact us. A reaction is not in itself a fault in the product, but we would rather hear about it than not, and we will look at each case individually. If you have had a reaction that concerns you, seek medical advice.
Refunds
Refunds go back to the original payment method through Stripe. Once we have approved a refund it is issued within 30 business days. How quickly it then appears on your statement is up to your bank or card issuer, not us.
One exception, and it is your right rather than our policy: if we cannot ship your order within the time we promised and you cancel it, we refund you within seven working days. That is required of us under the FTC Mail, Internet, or Telephone Order Merchandise Rule and the timescale above does not apply to it.
What we cannot refund
- Opened products, unless faulty, damaged or not as described.
- Products returned outside the return window, unless faulty.
- Products damaged after delivery through misuse or incorrect storage.
- Any item without a return agreed with us in advance.
Cancelling an order
If your order has not yet been despatched, email support@mishbio.us and we will cancel and refund it in full. Once it has been despatched, the returns process above applies.