Privacy Policy
Last updated 15 August 2026. Mish Bioscience Pty Ltd is a company registered in Australia selling online into the United States.
This policy explains what personal information Mish Bioscience Pty Ltd collects through mishbio.us, why, who we share it with, and what you can ask us to do about it.
Who we are
Mish Bioscience Pty Ltd, ABN 55 672 734 637. For any privacy question, or to exercise a right below, email support@mishbio.us.
What we collect
- Order information — name, delivery address, email, phone, and what you bought.
- Payment information — handled by Stripe. We receive confirmation of payment and the last four digits and card type. We never receive or store your full card number.
- Account information — if you create an account, your email and password (stored hashed, never in readable form).
- Correspondence — messages you send us and our replies.
- Technical information — IP address, browser and device type, and pages visited, collected through cookies and similar technologies.
Why we use it
- To take payment, fulfil your order and provide support — without this we cannot sell to you.
- To meet legal obligations, including tax and business records.
- To keep the site secure and prevent fraud.
- To send marketing email, only where you have opted in. Every marketing email has an unsubscribe link, and unsubscribing does not affect your order emails.
Who we share it with
We do not sell your personal information. We share it only with providers who need it to run the service:
- Stripe — payment processing.
- Hostinger — website and database hosting.
- Shipping carriers — to deliver your order.
- Professional advisers and authorities, where the law requires it.
Those are the only processors we currently use. As we add services — an email platform, analytics, a review platform, live chat — each one will be named here before it is switched on, because a privacy policy that omits a processor is not a privacy policy.
International transfers
We are based in Australia and our customers are in the United States, so your information is transferred internationally and processed in both. We take reasonable steps to ensure it is protected wherever it is handled.
How long we keep it
Order and transaction records are kept for as long as tax and business-records law requires. Account information is kept while your account is open. Marketing consent is kept until you withdraw it.
Your rights
You can ask us to give you a copy of the information we hold about you, correct it, delete it, or stop using it for marketing. Email us and we will respond within a reasonable time. We will not treat you differently for exercising these rights.
If you are a California resident, you have specific rights under the CCPA/CPRA including the right to know, the right to delete, the right to correct, and the right to opt out of “sale” or “sharing” of personal information. We do not sell or share personal information as those terms are defined.
Cookies
Cookies and how to refuse the non-essential ones are covered in our Cookie Policy.
Children
This site is not directed at children under 13 and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.
Changes
If we change this policy we will update the date at the top and, where the change is significant, tell you directly.